Privacy Policy

Last updated: April 2026

Online Search Services Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Online Search Services Limited is the data controller responsible for your personal data. We are a company registered in England and Wales (Company No. 15934975) with our registered office at 71-75 Shelton Street, London, WC2H 9JQ.

2. Information We Collect

When you submit a sales enquiry through our website or instruct us on a document search as part of an existing engagement, we may collect the following information:

Full name and job role
Work email address and telephone number
Company name and country
The nature of your enquiry and any message you send us
Property details (address, postcode, title number, etc.) submitted as part of a document instruction

3. Lawful Basis for Processing

We process your personal data on the following lawful bases under the UK GDPR:

Contract: Processing is necessary for the performance of a contract with you, or to take steps at your request before entering into one (for example, responding to your sales enquiry or fulfilling document instructions under an agreed engagement).
Legitimate interests: Processing is necessary for our legitimate interests, such as responding to business enquiries and improving our services and website.
Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.

4. How We Use Your Information

We use your information to:

Respond to your sales enquiry and provide a quote
Procure and deliver document instructions on your behalf
Communicate with you about an enquiry, instruction, or invoice
Improve our services and website
Comply with legal obligations

5. Data Storage and Retention

Your personal data is stored securely on our servers and is retained only for as long as necessary to respond to your enquiry, fulfil our contractual obligations, and meet our legal and accounting requirements. We do not store personal data beyond what is required to provide our services.

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

7. Cookies

Our website may use cookies and local storage to enhance your browsing experience. Please refer to our Cookie Policy for more details.

8. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent for data processing at any time

If you wish to exercise any of these rights, please contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any enquiries about this Privacy Policy, please contact us at support@online-searches.co.uk.

Online Search Services Limited, 71-75 Shelton Street, London, WC2H 9JQ.