Terms of Service
Last updated: April 2026
These Terms of Service ("Terms") govern your use of the Online Search Services Limited website and services. By accessing or using our website, you agree to be bound by these Terms.
1. Services
Online Search Services Limited provides UK property document search and retrieval services. We search, locate, and download official UK property documents including but not limited to title registers, title plans, leases, deeds, conveyances, and agreements on behalf of our customers.
2. Orders
When you submit an order through our website, you are requesting that we perform a document search on your behalf. All orders are subject to our acceptance. We shall contact you within 24 hours of receiving your order to confirm the details and provide a payment link.
3. Pricing and Payment
Prices displayed on our website are indicative and may vary depending on the complexity of the search. Final pricing will be confirmed in your order confirmation. Payment is required before documents are delivered. All prices are in Pounds Sterling (GBP).
4. Delivery
Documents will be delivered electronically to the email address you provide. Delivery times vary depending on the type and availability of the documents requested. We shall keep you informed of the progress of your order.
5. Accuracy of Information
You are responsible for providing accurate property details when placing an order. We are not liable for delays or additional costs arising from incorrect or incomplete information provided by you.
6. Refunds
If we are unable to locate the requested documents, you will be notified and a full refund will be provided. Once documents have been delivered, refunds will not be issued as the service has been completed.
7. Limitation of Liability
Online Search Services Limited provides documents as obtained from official sources. We do not provide legal advice and are not responsible for any decisions made based on the documents we supply. Our liability is limited to the amount paid for the specific service in question.
8. Intellectual Property
All content on this website, including text, graphics, logos, and design, is the property of Online Search Services Limited and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our prior written consent.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website following any changes constitutes acceptance of the updated Terms.
11. Contact Us
If you have any enquiries about these Terms of Service, please contact us at support@online-searches.co.uk.
Online Search Services Limited, 71-75 Shelton Street, London, WC2H 9JQ. Company No. 15934975. Registered in England and Wales.